Frequently Asked Questions
How can I track my PadiMall order?
Enter your order number and the email/phone number used at checkout in the tracking form above. Alternatively, you can enter your tracking number directly. Click Track to view your latest delivery status.
When will my tracking information be available?
Tracking information usually becomes available after your order has been processed and handed over to the carrier. If you have just received your shipping confirmation, please allow some time for the carrier's tracking information to update.
What should I do if my tracking information hasn't updated?
Don't worry. Carrier updates can sometimes take time, particularly while a package is moving between locations. If your tracking hasn't updated for an extended period or you need help with your order, contact PadiMall support and we'll be happy to assist you.
How long does delivery usually take?
Delivery times vary depending on your location and the shipping method selected at checkout. You can use the tracking form above to check the latest status and estimated delivery information for your order.
What if I entered the wrong tracking information?
Please check that your order number, email/phone number, or tracking number has been entered correctly. If you're still unable to track your order, contact PadiMall Support and we'll help you locate your order.