Delivery Policy

At PadiMall, we work with our fulfilment and shipping partners to get your order to you safely and efficiently. Depending on the product and destination, orders may be fulfilled and shipped from different fulfilment locations.

Please read the information below before placing your order.

1. Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully received.

Once your order has been shipped, we will send a shipping confirmation to the email address provided at checkout.

Where tracking is available, your tracking information will be included in the shipping confirmation.

Orders placed during weekends, public holidays or periods of exceptionally high demand may require additional processing time.

2. Estimated Delivery Times

Our standard estimated delivery time is:

7–12 business days after processing

This means the typical total time from placing an order to delivery is approximately:

8–15 business days.

These are estimates rather than guaranteed delivery dates. Delivery times may vary depending on your destination, carrier, customs procedures, weather, public holidays and other circumstances outside our reasonable control.

The applicable delivery estimate for your order will also be communicated during the purchasing process where applicable.

3. Shipping Costs

We offer free standard shipping on qualifying orders over the applicable free-shipping threshold displayed in your local currency at checkout, unless otherwise stated on the product page or at checkout.

For orders that do not qualify for free shipping, any applicable shipping charges will be displayed before you complete your purchase.

4. Tracking Your Order

When tracking is available, you will receive your tracking information by email after your order has been dispatched.

Please note that tracking information may take some time to become active after an order has been handed to the carrier.

If your tracking information has not updated for several days, please contact our customer support team and we will assist you.

5. International Orders

PadiMall serves customers in different countries and may use international fulfilment and delivery partners.

Depending on the destination and the products ordered, your order may be shipped from a fulfilment centre located in a different country.

This can occasionally result in an order arriving in separate packages.

If this happens, you will not be charged additional shipping costs solely because your order is delivered in multiple packages unless otherwise stated at checkout.

6. Customs, Duties and Taxes

International shipments may be subject to customs duties, import taxes, VAT or other charges imposed by the destination country.

Where such charges are legally payable by the customer and are not already included at checkout, they may be the customer's responsibility.

Customs clearance times and charges are determined by the relevant authorities and are outside PadiMall's control.

7. Delivery Delays

We do our best to meet the estimated delivery times, but delays can occasionally occur.

Possible causes include:

Customs processing
Carrier delays
Severe weather
Public holidays
Peak shopping periods
Incorrect or incomplete delivery information
Other circumstances outside our reasonable control

If your order has not arrived within the expected delivery period, please contact us so that we can investigate the shipment.

Nothing in this policy limits any mandatory consumer rights you may have under applicable law.

8. Incorrect Shipping Information

Please carefully check your name, address, telephone number and other delivery information before completing your order.

If you notice an error, contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has entered processing or been shipped.

Where an order cannot be delivered because the customer provided incorrect or incomplete information, we will work with the customer to determine the available options.

9. Damaged or Missing Orders

If your package arrives damaged, please contact us as soon as possible and provide your order number together with photographs of the package and product where appropriate.

If you believe your package has been lost or has not arrived within the expected delivery period, please contact our support team so we can investigate with the relevant carrier or fulfilment partner.

Where PadiMall is responsible for a delivery issue, we will work with you to provide an appropriate solution in accordance with applicable law.